Global Equipment Support:
Our network of technical salespeople, application specialists and factory technicians who specialize in your analytical instrumentation and applications are here to answer any questions or concerns, understand your analytical challenges and provide you with the best economical analytical solutions to satisfy your requirements.
Northern ANI provides the very best technical support and service for your analytical equipment.
Our specialists and the wide range of available service centers shows that we are committed to helping and supporting customers throughout the life cycle of their equipment. Our Analytical Product Line is supported globally by an experienced team of Application Specialists and Technicians who are committed to doing whatever it takes to ensure equipment is always in top working order. Factory direct service provides our customers with the confidence they need in order to procure and use our industry leading testing solutions to their fullest advantage. Rest assured that Northern ANI is always here to help.
Factory Direct Equipment Service:
Northern ANI is proud to present factory direct equipment support and service solutions to our customers.
The professionally staffed factory direct service centers can repair, calibrate or upgrade your analytical equipment in the most cost effective and timely manner possible. Factory direct service means that you get the highest quality support, parts and service experience that meets quality factory specifications when and where you need it. There is no mark up on parts and labor through third parties service facilities. There is no lack of parts in the service facility. There is no lack of technicians with equipment experience and competency to delay your instrument service. There are no added overhead costs to cover through increase expense to the end user.
Having factory direct service means you get the highest quality of service at the best price and at the quickest rate possible. There are no delays from using factory direct service. Our staff is here to ensure that the equipment service process is stream lined and as simple as possible. We ensure that your equipment has a seamless delivery, cost effective service and timely equipment return.
Don’t be fooled by competitors undermining the value of factory direct service. They are simply trying to generate revenue from their own service facilities at your expense.
Factory direct service results in significant added value to our superior suite of analytical equipment by having it backed by the best direct manufacturer service in the industry.
Service Plans and Extended Warranties:
In addition to our high quality factory direct service Northern ANI offers a range of service plans and extended warranties. Our products are already backed by the longest warranty plans in the business but these can also be extended for further coverage. Please contact your regional manager to learn more about our extended warranty and preventative maintenance service plans.
In the rare event you are experiencing an issue with your equipment or just have questions please contact Northern ANI and we will assist you through the service process.
Service Centers Contact Information
Olympus Products Service Center
ASD Products Service Center
SciAps Products Service Center
Defiant Products Service Center
"We have been using our InnovX Delta Premium XRF instrument for rock samples, drill hole samples, soil samples effectively on our Au exploration projects. We get results rapidly from our XRF instrument and could plan our soil line extensions, new drill targets, get quick results from our hand rock samples. By using the instrument we send the necessary rock and drill samples to analytical laboratory and we save from the cost."
"We have used the Omega XRF fairly extensively in our Canadian exploration efforts and are pleased with the results. In the right environment the tool provides fast and reliable geochemical information reducing lab costs and turn-around time."
"The X-5000 produces rapid, amazingly accurate, and precise geochemical data for us. We've recently discovered new rare earth element mineralization with the aid of the X-5000 and it has now become an essential tool in our field work and mineral deposit research, every geologist should have one!"
"We have been using our X-5000 and Omega portable XRFs to rapidly collect multi-element data from drill core, RC chips and soils, in the field and laboratory. These tools are being used in research & development projects to asses 3D spatial variations of geochemistry in large mineral systems (Au, U, Cu) that will effectively aid exploration targeting and better define locations for detailed sampling and further analysis. This technology has matured to the point that it can be effectively implemented in research projects as a front line tool."
"We acquired an InnovX- Omega XRF unit early in the 2010 field season. The unit went to Yukon, where it was used to test soils in the Dawson Range for the pathfinder elements (As, Sb) associated with gold mineralization. By using the Omega our crew could immediately identify and follow-up on mineralized trends exposed in our backhoe trenches. The trenching was more efficient and focused than it otherwise would have been, saving precious time and thousands of dollars. The Omega may have paid for itself already."
"The HZL Exploration Department acquired its first XRF from Innov-X in June 2010. The instrument, once its limitations are understood, allows for a rapid screening of material that give us a measure of exploration flexibility and long-term cost savings we've not had before. After six months, we've paid back the acquisition cost. And a second unit has just been delivered to us."